​To ensure a smooth and seamless experience for all of our clients, please carefully review our booking policy.

1. Booking & Deposits:

   • A non-refundable deposit of $50 - $100 USD (depending on the service) is required to secure your appointment. This deposit will be applied to the total cost of your service.

2. Final Payment:

   •  We accept payments via cash, PayPal, or Bank transfer. Payments must be made on the day of the service. 

3. Cancellations & Rescheduling:

   • We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice.

   • Cancellations within 48 hours of your appointment will result in the forfeiture of the deposit.

4. Late Arrivals:

   • Please arrive on time for your scheduled appointment. If you are running late, we will do our best to accommodate you. 

5. Group Bookings & Bridal Parties:

   • For bridal parties or larger groups, we ask that all bookings be confirmed at least 2 months in advance to ensure availability of multiple artists, if needed.

   • A final guest count must be provided at least 7 days prior to the event to ensure proper scheduling and preparation.

6. Travel Fees:

   • Travel fees may apply for appointments outside of our standard service area in Playa del Carmen, ranging from $15 - $100 usd. Please contact us for a customized travel quote based on your event location.

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By booking with us, you agree to the terms outlined in this policy. We are committed to providing you with an amazing experience and are happy to assist with any questions or special requests you may have.